Refund policy
Return & Refund Policy – BGC Kitchenware
At BGC Kitchenware, we want you to be fully satisfied with your purchase. If you’re not happy, we offer a simple and hassle-free return process.
1. Return Eligibility
- Items must be unused and in 100% original condition
- Product must be returned in its original packaging
- Return request must be made within 7 days of purchase
2. Non-Returnable Conditions
We will not accept returns if:
- The product has been used, damaged, or altered
- The item is not in its original condition or packaging
3. Refund Process
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed within a few working days
- Refunds will be issued via the original payment method (or as store credit, if applicable)
4. Duties & Taxes
- Duties and taxes are non-refundable
5. How to Request a Return
To initiate a return, please contact us with your order details:
- 📞 Phone/WhatsApp: +92 339 0102311
- 📧 Email: bgckitchenware53@gmail.com
Our team will guide you through the return process.