Terms of service
Warranty Information – BGC Kitchenware
At BGC Kitchenware, we stand behind the quality of our products and aim to provide reliable cookware you can trust.
1. Warranty Coverage
Our products are covered against manufacturing defects in material and workmanship under normal household use.
2. What’s Covered
- Manufacturing defects
- Issues related to material or workmanship
- Faults that affect product performance under normal use
3. What’s Not Covered
The warranty does not cover:
- Damage caused by misuse, negligence, or improper handling
- Normal wear and tear (including scratches or coating wear over time)
- Damage from overheating or use of metal utensils (if not recommended)
- Commercial misuse (unless specified for commercial products)
4. Warranty Claim Process
To request a warranty claim:
- Contact us with your proof of purchase
- Share clear images or details of the issue
- Our team will review and guide you on the next steps
5. Resolution
If your claim is approved, we may offer:
- Product replacement
- Repair (if applicable)
- Store credit (depending on the case)
6. Contact Us
For any warranty-related queries, reach out to us:
- 📞 Phone/WhatsApp: +92 339 0102311
- 📧 Email: bgckitchenware53@gmail.com
We’re committed to delivering products that last, and support you if they don’t.